Privacy Policy
Last updated: September 11, 2026
At Thistle and Maple Leaf Handmade Knitwear, your privacy is important to me. This Privacy Policy explains what personal information may be collected when you visit this website, place an order, or contact me, and how that information is used and protected.
Information I Collect
When you place an order, make an enquiry, or otherwise interact with this website, I may receive information such as your:
Name
Email address
Telephone number
Billing and delivery address
Order and purchase details
Size, colour and other product choices
Messages or information you voluntarily provide when contacting me
I collect only the information reasonably necessary to process your order, provide customer service, communicate with you, arrange shipping or local delivery, and operate my business.
Payment Information
Online payments are processed securely by third-party payment providers, such as Stripe and PayPal.
I do not receive or store your full credit or debit card details. Payment providers process payment information according to their own privacy and security policies.
How Your Information Is Used
Your personal information may be used to:
Process and fulfil your order
Arrange shipping or local delivery
Contact you about your order or a made-to-order item
Respond to questions or enquiries
Maintain appropriate business and transaction records
Improve the website and customer experience
Meet applicable legal or regulatory requirements
I do not sell or rent your personal information to anyone.
Squarespace and Other Service Providers
This website is hosted by Squarespace. Squarespace may collect and process certain information necessary to operate the website, shopping cart, checkout and website analytics.
Information may also be shared with trusted service providers when necessary to complete your order — for example, payment processors and shipping or delivery services.
These providers may process information according to their own privacy policies.
Cookies and Website Analytics
This website uses cookies and similar technologies. Some cookies are necessary for the website, shopping cart and checkout to function properly.
Squarespace may also collect information about how visitors use the website, such as browser and device information, pages visited, clicks and general website activity. This information helps me understand how the website is being used and how it can be improved.
Where required, non-essential cookies may be controlled through the website's cookie settings or consent banner. Squarespace confirms that its sites use necessary cookies and may use analytics/performance cookies depending on site settings.
Protecting Your Information
I take reasonable steps to protect the personal information entrusted to me. My website and online store use established service providers, including Squarespace and secure payment processors, to help protect customer information.
No method of transmitting or storing information online can be guaranteed to be completely secure, but reasonable safeguards are used appropriate to the information involved.
How Long Information Is Kept
Personal information is kept only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records, and meet applicable legal requirements.
Information that is no longer required will be deleted or securely disposed of when appropriate.
This reflects the Canadian privacy principle that personal information should not be retained longer than necessary for its identified purpose.
Your Privacy Rights
You may contact me to ask what personal information I hold about you, request a correction to your information, or raise a concern about how your information has been handled.
Where appropriate and subject to applicable legal requirements, you may also ask that personal information no longer required for legitimate business or legal purposes be deleted.
Changes to This Privacy Policy
This Privacy Policy may be updated occasionally to reflect changes to the website, services, business practices or applicable requirements. The date at the top of this page will be updated when significant changes are made.
Contact
If you have a question or concern about this Privacy Policy or your personal information, please contact:
Thistle and Maple Leaf Handmade Knitwear
Manitoba, Canada
Email: tnmknitwear@gmail.com
Phone: 204-979-0136